Technology E&O
Customer loss from defects, failures and missed service levels.
Business Insurance
Software company insurance for products.
A defect ships to every customer at once. That is the difference between selling software and providing a service.
Software businesses carry a product exposure rather than purely a service one. A defect, an outage or a data handling failure affects the entire customer base simultaneously, and for SaaS businesses the availability commitment in the contract is itself a liability.
Product defects, uptime and customer data
Technology E&O covers financial loss customers suffer from defects, failures or downtime. For SaaS businesses service level commitments make this concrete — an uptime guarantee is a contractual promise with a cost attached when missed.
Where you hold customer data, cyber liability covers breach response and the resulting claims. Enterprise customers increasingly require both covers at specified limits before they will sign, so the insurance often gates the sale.
What it covers
The parts of a software company insurance policy
Cyber liability
Breach response and liability for customer data you hold.
Intellectual property
Infringement claims arising from your product, where included.
Business interruption
Your own downtime, including failure of a hosting provider.
Working with us
What we do differently
We are an independent agency, so we place your software company insurance across several carriers rather than fitting you to one company's product. That means a genuine comparison, and someone to call who is not a call centre.
- Match limits to what enterprise customer contracts require
- Check whether intellectual property infringement is included or excluded
- Consider dependent interruption cover for your hosting provider
Common questions
Software Company Insurance, answered
What does technology E&O cover for a software business?
Financial loss customers suffer from defects, failures or downtime in your product, including missed service level commitments in SaaS contracts.
Do we need cyber cover if we host customer data?
Yes. E&O covers the product failing; cyber covers a breach of the data. Enterprise customers commonly require both at specified limits before signing.
Is IP infringement covered?
Sometimes, and sometimes excluded. It varies more between forms than most covers, so it is worth confirming explicitly rather than assuming.
Related cover
Often arranged alongside this
App Developer Insurance
Apps collect data, take payments and run on devices you do not control. Each of those is its own exposure.
Read moreWeb Developer Insurance
Missed deadlines, a site that goes down at launch, and an image someone else owned. Those are the three claims agencies actually see.
Read moreCyber Liability Insurance
The cost of a breach is rarely the hacking. It is the notification, the forensics, the downtime and the lawyers afterwards.
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