Professional liability
Claims arising from treatments — reactions, burns, colour and heat damage.
A slip in the waiting area is general liability. A chemical burn from a colour service is not. Salons need both, and they are genuinely different policies.
The distinction that matters most in a salon is between harm caused by the premises and harm caused by the service. General liability handles the first. Professional liability, sometimes called malpractice cover in this trade, handles the second — a reaction to a product, a burn from a chemical treatment, damage from a heat tool. Buying only the first is the most common mistake in the sector.
Colour corrections gone wrong, allergic reactions, chemical burns and heat damage are claims about the work performed, not about the condition of the floor. They fall outside general liability and need professional liability cover written for beauty services.
Patch testing, consultation records and consent forms genuinely help here. They are the evidence that a reasonable process was followed, and they matter at claim time far more than most owners expect.
Where stylists rent chairs rather than being employed, the salon policy does not automatically extend to their work. Each booth renter generally needs their own professional liability, and the salon should hold certificates confirming it.
This cuts both ways. Without it, a claim against a renter can be directed at the salon as the visible business, and the salon's own policy may exclude work performed by someone it does not employ.
Claims arising from treatments — reactions, burns, colour and heat damage.
Slips, falls and injury from the premises rather than the service.
Chairs, basins, dryers, styling tools and retail product stock.
The salon fit-out, which is usually a substantial investment in a leased unit.
Individual policies for chair renters, with certificates held by the salon.
Lost income while the salon cannot trade after a covered loss.
We are an independent agency, so we place your beauty salon insurance across several carriers rather than fitting you to one company's product. That means a genuine comparison, and someone to call who is not a call centre.
General liability covers harm from the premises — a client slipping on a wet floor. Professional liability covers harm from the service — a chemical burn, an allergic reaction, heat damage. Salons need both, and the second is the one that gets used.
Generally not. Chair renters are independent operators and need their own professional liability. Hold a current certificate for each one, because a claim against a renter can still be aimed at the salon.
Professional liability responds to claims arising from the treatment itself. Consultation notes, patch test records and signed consent forms make a substantial difference to how such a claim is handled.
Contents cover handles the chairs, basins, dryers and stock. If you lease the unit, remember the fit-out is normally your responsibility rather than the landlord's, and it is often worth more than the loose equipment.
Products liability within general liability covers the products you retail. Tell us what you stock, as some product categories raise additional underwriting questions.
Hands-on work carries a professional exposure that a premises policy does not touch. Licensed therapists need both.
Read moreGeneral liability covers injury and damage. It does not cover being wrong. If clients rely on your work, that is the gap this fills.
Read moreA shop, a contractor and a software firm face entirely different risks. We place commercial cover across multiple carriers rather than fitting you to one company's template.
Read moreAnswer a few questions and one of our agents will come back to you.
Let us protect what matters most.